At Home Care
At Home Care
We recruit, interview and carefully vet all our live-in carers, and reject any who don't meet a strict requirements. We take time and:
-Assess each client's individual needs in a face-to-face, no obligation, meeting with them and a family member or friend.
-Provide an initial assessment (for both client and carer) outlining the clients individual needs.
-Create a Contact Book for the carer with key names and numbers to contact in different situations ie. doctor, hospital, dentist etc as well as emergency numbers such as neighbours, closest relative etc.
-We offer complete continuity of care we provide replacement carers when an existing placement is finished or to cover holidays.
-Offer ongoing advice and support. Client and carer can always contact us (during office hours Monday to Friday) to discuss individual circumstances on the telephone.
-We stay in touch to ensure everything is running smoothly and that updates are made to meet any changing needs.
-We have a written complaints procedure.
-We benchmark our standards against those set by the Care Quality Commission.
For more details of our service At Home Care and how we operate please read the section Frequently Asked Questions (FAQ's
What to expect from a live-in carer
We develop an individual Care Plan for each of our clients. Every Care Plan is different but will probably contain some or all of the elements below:-
- Housekeeping: Light housework to keep things clean and tidy including daily dusting, vacuuming, laundry and ironing.
- Shopping & Cooking: Preparing breakfast, mid-morning drink and snack, lunch, afternoon tea and supper.
- Personal care: including helping the client get in and out of bed, washing, dressing, overseeing medication, help with mobility etc.
-Companionship: We encourage carers to develop fun activities with clients depending on the clients likes, interests and level of mobility. For example playing card games, hiring films or dvds, shopping trips, days out etc.
